General Questions
Are these official Southern Brave products?
Yes. All products available on the Southern Brave Online Store are official Southern Brave merchandise.
Do I need an account to place an order?
No, you can complete your purchase as a guest. However, creating an account may make it easier to manage future orders and access your order history.
Can I amend or cancel my order after placing it?
Orders can be amended or cancelled before they have been dispatched. As orders are processed quickly, please contact us as soon as possible after placing your order. While we will do our best to accommodate changes, we cannot guarantee amendments once an order enters the fulfilment process.
Do you offer gift cards?
If gift cards are available, they will be displayed on the website. Please check the Gift Cards section for availability and terms.
Do you offer promotional discounts?
From time to time, Southern Brave may offer promotions, discount codes, or special offers. Please subscribe to our newsletter and follow our social media channels to stay updated.
Product Questions
Are all products authentic?
Yes. All merchandise sold through the Southern Brave Online Store is official and authentic Southern Brave merchandise.
How do I know which size to order?
A size guide is available on applicable product pages. We recommend reviewing the size chart carefully before placing your order.
What should I do if my preferred size is out of stock?
You can check back regularly as stock may be replenished. For limited-edition products, restocks may not always be available.
Will sold-out products be restocked?
Some products may be restocked, while others may be limited edition or seasonal collections. Availability will vary by product.
How should I care for my merchandise?
Please refer to the care instructions provided on the product label or product page. Following the recommended care instructions will help maintain the quality and longevity of your merchandise.
Are product images an exact representation of the item?
We make every effort to display products accurately. However, colours may vary slightly depending on screen settings and photography.
Ordering & Payment
What payment methods do you accept?
Accepted payment methods will be displayed at checkout.
Is my payment information secure?
Yes. All payments are processed through secure payment gateways and encrypted connections to help protect your personal and financial information.
When will I be charged for my order?
Payment is taken at the time your order is placed.
Will I receive an order confirmation?
Yes. Once your order has been successfully placed, you will receive an order confirmation email containing your order details.
I haven't received my order confirmation email. What should I do?
Please check your spam or junk folder first. If you still cannot locate the email, contact our customer support team for assistance.
Shipping & Delivery
Do you ship internationally?
No. The Southern Brave Online Store currently ships to addresses within the United Kingdom only.
Which courier do you use?
All orders are shipped using Royal Mail Tracked 48.
How long does delivery take?
In-stock items are typically dispatched within 3 working days of order confirmation. Once dispatched, most orders arrive within approximately 48 hours.
How much does shipping cost?
Shipping charges are calculated at checkout and displayed before payment is completed.
Can I track my order?
Yes. Once your order has been dispatched, you will receive an email containing your Royal Mail tracking information.
What happens if my order is delayed?
While we aim to deliver all orders within the estimated timeframe, delays can occasionally occur due to factors beyond our control such as weather conditions, public holidays, industrial action, or courier disruptions.
What should I do if my parcel appears lost?
Please contact our customer support team. We will work with Royal Mail to investigate the shipment and provide updates where available.
What if I entered the wrong delivery address?
Please contact us immediately. While we will do our best to update the address, we cannot guarantee changes once the order has entered the fulfilment process.
Returns, Refunds & Exchanges
Can I return an item?
Eligible items may be returned in accordance with our Returns & Refunds Policy.
What if my item is faulty or damaged?
If your order arrives damaged or you believe an item is faulty, please contact us within 48 hours of delivery. We will investigate the issue and arrange an appropriate resolution.
How long do I have to report a faulty item?
Faulty or damaged items can be reported within 30 days of delivery.
Can I exchange an item?
Yes. Exchanges may be available, subject to stock availability.
Who pays for return shipping?
Return postage costs are generally the responsibility of the customer unless the item is faulty, damaged, or supplied incorrectly.
How long does it take to process a refund?
Once your returned item has been received and inspected, approved refunds are processed to the original payment method. Please allow up to 10 business days for the refund to appear in your account.
Can I return an item in person?
Where available, returns and exchanges may be completed in person at Southern Brave. Please contact us in advance to arrange this.
What happens if my return is rejected?
If a returned item does not meet the conditions outlined in our Returns & Refunds Policy, we may be unable to approve the refund or exchange request.
Contact & Customer Support
How can I contact Southern Brave?
You can contact our customer support team using the Contact Us page on the website or by emailing us directly.
What information should I include when contacting support?
To help us assist you as quickly as possible, please include:
- Your order number
- Your full name
- Details of your enquiry
- Any relevant photographs (for damaged or faulty items)
